有些答案寫得挺好，如果同意不妨 Upvote 一下，讓更多人看到。比如Feifei Wang美女的答案：Feifei Wang"s answer to Discrimination: What are your thoughts on Chinese women who were discriminated on the Virgin flight from UK to China?
P.S. 雖然有類似Business Insider 的 Benjamin Zhang （看起來也是個華裔吧）那樣讓人感覺極富偏見的報道（Richard Branson writes a heartfelt letter after Virgin airline staffers were accused of racism），但是讀者們不傻，還是分得清是非的。Virgin Atlantic 的公關或許可以搞定一些媒體，但不相信能搞定Twitter、Quora這樣的公開社交網路。
報道：Virgin Atlantic feels pressure of Chinese social media following racist incident
更新 3：22:00 - 2016-03-18 之前提到的旅遊行業比較有名的網站Tnooz，最先回應，在後續給他詳細介紹事件背景後，報道也出來了，也上了首頁： https://www.tnooz.com/article/virgin-atlantic-feels-force-of-chinese-social-media-after-alleged-racist-incident/更新 4： 09:30 - 2016-03-19 看到Virgin Atlantic 老闆發的Blog（Social media and understanding all sides of the story），真的是更加憤慨，通篇是在想方設法迴避中國乘客受到疑似種族主義攻擊，以及Virgin 空乘可能的偏袒白人，歧視事件中的中國乘客。我覺得在對Blog進行評論時，以下幾個點是可以考慮的：
首先，維珍截至2016年初，是一家主營業務分布在北美洲&>&>亞洲&>歐洲的航空公司，見下圖，截自維珍官網。其連續三年的虧損，到2015年才通過與Delta Air Line（達美航空）的交易以及拓展北美航線才扳回凈利局面，現在達美航空已掌握維珍航空49%的股份。在此之前，2012年華爾街日報就已經報道過達美航空與維珍航空在紐約-倫敦航線上的市場份額佔到了36%，2013也有數據顯示運營英美航線的航空公司中，維珍排名第二位。從這些數字中已經可以不過分的說：英美市場對於維珍航空的重要性遠遠大於亞洲市場，維珍現在基本上就是一家英美身份的航空公司。這也可以解釋為什麼Richard Branson作為一介商人，膽敢在亞洲客戶面前拿出這等技倆，耍盡種族主義流氓；更可以解釋為何維珍在推特上的PR行動如此之老練。
引用： Delta completes acquistion of 49% Virgin Atlantic stake, announces codeshare and FFP agreement Norwegian"s transatlantic flights from Gatwick in 2014 will represent less than 1% of UK-US capacity Virgin Atlantic https://next.ft.com/content/aab18446-c681-11e4-a13d-00144feab7de http://www.virgin-atlantic.com/gb/en/destinations/route-map.html
這一事件繼 @Running Man 的PR專業力量介入後，使簡單的個人維權升級到媒體介入對話，隨後出現群體言論兩分，不同立場、種族群體搶奪話語權的層面。進入了媒體拉鋸戰以後，如果最終由於維珍方面嫻熟的危機公關技巧，及西方媒體預設偏頗立場的報道，加之網路社區的語言隔離，使得這一事件流於一場跨國網路罵戰的話，的確讓人覺得憤怒不平和遺憾。
2）歧視患病乘客。 為了免責，臨登機時對一位86歲的乳腺癌患者老奶奶拒載，使其無法與家人同搭一趟班級回家，而是獨自逗留在異地辦理維珍要求的免責證明等。 Pamela Pointer barred from boarding Virgin Atlantic flight after Disney World trip
3）歧視澳洲土著 Aboriginal man "was racially discriminated against" on Virgin Australia flight 澳洲當地一位土著坐在飛機上，他旁邊的白人要求換位置去跟其他白人一起坐。然后土著也想空乘表達了，自己疑似受到歧視的意見。這位土著人表示「我說話的時候，乘務員一直在眨眼，對我的話顯然沒多大興趣。我覺得很不舒服，好像自己不應該在這次航班上似的。」
4）歧視中國人，朝鮮人，伊朗人 Virgin Galactic bans Chinese nationals from space flights over espionage fears 維珍計劃開發太空船旅遊，讓有錢人可以花錢上太空感受一下。票價20萬。宣布不接受中國人報名。和中國一起被禁止報名「太空游」的還有朝鮮人和伊朗人。理由是按照冷戰時期的規定，防止中國人竊取他們的機密技術……
參考來源之一 那家維珍航空還有哪些黑歷史
英文版 I would like to offer you some informations about how Virgin Atlantic has been carrying discriminational actions in the past.
- How they discriminate and only sack the Asian employees http://www.scmp.com/.../senior-virgin-atlantic-cabin-crew... http://news.carnoc.com/list/331/331868.html
- How they fire Chinese employees because they mentioned the airline food is not tasty in their sns. http://news.carnoc.com/list/258/258480.html
- How they discriminate and treat passengers with deseases http://www.dailymail.co.uk/.../Pamela-Pointer-barred...
- How they discriminate Aboriginal man http://www.dailymail.co.uk/.../Aboriginal-man-claims...
- How they discriminate Chinese, North Korean, and Iranian http://www.independent.co.uk/.../virgin-galactic-bans...
Enjoy your reading. -----------------------------------更新的分割線------------------------------------------------------- 3-19更新 今早起來被對方扭轉的新輿論動向的無恥震驚了。 Social media and understanding all sides of the story Richard Branson 這個自戀自拍狂魔，不僅在所有相關聲援報道中配圖自己的各種大頭藝術照，還寫出了這麼一篇所謂all sides of the sotry的文章。FB上與幾個預設立場的洗地者爭辯了一會兒。覺得過於鮮明的黃白之爭效果並不好。所以類似這一類也經歷過目睹過種族歧視和吃過維珍苦頭的白人發聲者，他們的言論值得我們關注和聲援。大家可以看一下評論區這位的說法。
評論區，除了帶中國姓的用戶，非中文用戶還是一副不明所以的情狀。某個疑似bot提供了人民網的英文報道鏈接，這個報道給出了當事人的直接回應。比起某鳳凰媒體流傳的採訪「鄰座目擊者」的帶偏向的報道，更接近現場。 Woman Was Called "Chinese Pig" on Flight by Passenger, Only to be Threatened by Crew to Leave the Plane in Mid-air
我們的平台 MyDocumate-The Top College Application Essay Editing Service 上的文書導師都是native speaker，他們在為用戶服務的時候是非常友善並且理解文化多元與差異的，這樣才能夠幫助中國學生更加準確地表達他們的想法。所以我相信這種歧視的事件在當代文明和國際交往中並非主流，但我們的確需要積極主動地為自己爭取應當的權益。
"The young lady took a flight Virgin Atlantic VS250 from London to Shanghai on March 1st, 2016. The insult occurred when she just boarded on the plane and was looking for her earphone under her seat. A Caucasian male who is about fifty years old, all the sudden stood up from seat 64 C and approached her; then he pointed at her and started to yell at her viciously: 「You f*cking Chinese pig. Get the f*ck of here.」 She was shocked first and then felt angry, and inquired:」 what did u say to me?」 The old man repeated his words. At this time, she tried to turn to the crew for help while the man kept abusing her with F words. During the time, there was a couple trying to stop him however was even threatened by him. Soon after, a male crew came over and talked with that old guy and then came to the young lady, asking her to stop arguing with the old man otherwise she would be expelled.
She explained to the crew that it was that old man who started insulting her and he should apologize but the crew completely ignored what she said. When the couple told the crew what happened, the crew came over to tell the lady that he would later try to move the old man to another section while he added that the old man seemed to have mental problems.
Almost after 30mins, there was no further action and that old man was still there. The young lady tried to ask any crew members when a Chinese female crew came over and told her better not to continue because she might be expelled according to that male crew』s words.
Thus, this young lady who got no help from the crew, was in fear for further possible insult or threat from that guy, suffering as much as 11 hours on the plane, as well as being angry that how this well-known international airline can behave like this. When she finally got off the plane, she asked many times about the male crew』s real name and he is called 「Nathan Smith」（注意並不一定真實，請不要隨意人肉）, according to his colleagues."
感謝 @Aerith Wheele@蔡伊南 在文字上的建議。
「...recorded that as soon as they heard raised voices, they immediately intervened. 」
【Depicts a situation of general conflict.輕描淡寫地將事件描述成一般性的爭吵而沒有提及「歧視」。】
"you felt the crew placed blame on you as I am sure that this would never
have been their intention." 【No disavowal of blame.不承認男空乘有無端指責行為。 】
「They are trained to act to appease any situation that may be getting out
of hand and the onboard manager could clearly see that you was extremely distressed. 」
【This connects 『the situation that needs to be appeased』 with HER conduct: 「the
onboard manager could clearly see that you was extremely distressed.」 這段暗示當時空乘認為題主的情緒可能不太穩定，所以其實是暗示了題主也負有責任的意思。】
「I am deeply sorry if this is how they came across.」
【Implicitly undermines her perception of
the situation』s true nature. 此句其實是對題主所描述的情形的真實性並不認可。】
「Please
be assured that our crew always act with the best of intentions and are trained
to make sure that everyone is in a safe and secure environment. As part of
their duty of care for everyone onboard, they will do everything they can to
prevent situations from escalating and any further disruption being caused.」
【This paragraph is preceded by paragraphs depicting this lady"s conduct; it
implies the crew was operating—in part—in order to manage her behavior.
There is little to no mention of how the crew』s duty of care was executed in
relation to the white man』s behavior.以下這段內容暗示空乘在管理題主的行為，但隻字不提對於那位白人男性的行為的管理，這是有失公允的。】
「we』re assisting Ms. Liu with vital time-lining and faithful expression of the events comprising of her regrettable experience on Virgin Atlantic flight VS250 from London to Shanghai on March 1st, 2016.
我們正在幫助劉女士準確地描述她在2016年3月1日從倫敦飛往上海的維珍大西洋VS250航班上的遺憾遭遇。
Ms. Liu』s absolute priority is to identify and accurately represent critical factual details surrounding this case, in order to make them available to senior Virgin Atlantic personnel.
劉女士現在最需要的是準確無誤地確認此次事件中的關鍵細節，從而能夠引起維珍高層的認真對待。
Given Virgin Atlantic』s unique brand and reputation for inclusivity, Ms. Liu feels compelled to clearly highlight the unsavory—and absolutely unacceptable—racism she faced on flight VS250, along with the dismal conduct of particular Virgin staff in response to the incident. Ms. Liu does not feel that Virgin Atlantic executed the duty of care it owed her and her fellow passengers. 鑒於維珍大西洋航空公司（簡稱維珍航空）在包容性上的獨特品牌和聲譽，劉女士認為有必要強調她在該航班上的令人不悅並且是不可接受的種族歧視，以及維珍航空個別員工的不作為。劉女士以及其他相關乘客認為他們沒有感受到維珍航空承諾的應有的乘客關懷。
It is Ms. Liu』s urgent belief that no passenger—of any color or creed—should suffer similar humiliations on the land, on the sea or in the sky. She is nonetheless confident that Virgin Atlantic will take swift and decisive measures in response to her intolerable experience. We are delighted to assist Ms. Liu in the preparation of a conscientious record in these regards.」 劉女士堅信任何一名乘客，無論膚色和信仰，無論乘坐何種交通工具，都不應該遭受類似的侮辱。因此她相信維珍航空將採取迅速和堅定的措施回應她的不幸遭遇。我們（MyDocumate）很樂意幫助劉女士關於此事做出詳實的聲明。
歡迎熱心的網友轉載這段話，從而讓國外媒體和群眾知道我們正在有理有據地進行維權。 @Running Man 不知道是否方便提供幫助？我也跟當事人作了推薦。
PS: 維珍CEO已經開始轉移話題中心了。其最新推特「Reiterate all at Virgin take a zero tolerance approach to racism equally to discrimination due to a disability」 殺人誅心啊，已經開始倒打一耙暗指那個white trash受到殘疾歧視。
Nice PR reactions but still useless to cover what VA has done for conceal their racialism: I have been seeing their side using methods to delete those tweets published by journalists or other high exposure users in Twitter. His replies and apologies are never sincere but flicker the patience of Chinese. Want to know the real reactions from the audience? Never ever ever choose Virgin Atlantic! And this leader is a narcissism selfie addict: I see only his personal exquisite photo in relative publications since yesterday... It is not a show time bro! Before you play your SNS techniques, think back for what happened! Release the results of investigations!
在經歷了漫長的等待之後，維珍航空回郵件了，根之前料想的一樣，全篇沒有為自己員工的錯誤行為做任何道歉更沒有對其員工NathanSmith的處罰，整篇郵件就是投訴部門應付乘客的格式化範本，把名字改了改就發給我了。不過郵件里提到了那個64C的神經病的情況，是這麼回復的：UnfortunatelyI cannot disclose any medical conditions that this passenger may have.（翻譯：抱歉的是我不能公開那位乘客的疾病狀況。想說那神經病發病時都快抖成篩子了，你要是真敢公開說有精神病，英國CAA-CivilAviation Authority早請你去喝咖啡了）
回復的部分內容如下（中文我只是做大致翻譯）：
We do take situations like this most seriously and I"m very grateful to you for letting us know what happened. This really does sound like an incredibly upsetting situation for you and I want to assure you that we have investigated this thoroughly with our crew managers.（翻譯：我們是很嚴肅的對待這件事的，很感謝你讓我們了解事情的經過。這件事聽起來確實很讓人失望，我向你保證我們已經向我們的飛機管理層調查了此事。）
It"s very disappointing that one of our other customers spoke to you in such a disrespectful manner. I appreciate how shocking this must have been for you andI understand the distress this no doubt caused. We do hope that our customer swill be respectful to their fellow passengers and it"s very upsetting that thiswas not the case.（翻譯：令人失望的是我們的乘客對你做出了不恭敬的言論。我理解這無疑讓你很震驚和痛苦，我們希望我們的顧客今後都能尊重其他乘客，很失望這次你沒有受到尊重。）
I understand that Nathan agreed to move the other passenger, however unfortunately there were no seats available further up the cabin and he therefore remained in his original seat.（翻譯：我理解Nathan同意去調換那個乘客的位置，但是不走運的是前面沒有空位了，所以他一直還留在他的座位上。）
Hunt說這句話時，他老婆Professor Mary Collins，就在他身旁。我強調這一點的原因是，Prof Collins，是我校生命科學學院的前任Dean，現在年紀大了，卸任了，但一直以來，一直是學院里「最有權力的女人」，這樣的人，很有行政能力，肯定對 「該說什麼、不該說什麼」很清楚，也很敏感的。
感謝 @Glenny@Running Man 兩位答主發現的Virgin Atlantic派出公關團隊在twitter這樣的社交媒體上讓大V刪帖的行為。
一個飛行常旅客論壇的鏈接針對此事的討論shame on you, Virgin Atlantic
Sounds like rubbish social media hysteria. They seem to be taking this serious, and issued believable statements (they are investigating, and proclaim to be "...a multinational company with zero tolerance of racism", and they are supposedly in contact with the passenger.)
What more could they be doing right now, exactly? Comments on Virgin Atlantic"s FB page are very amusing to read at the moment lol
For me this incident has highlighted several quite disturbing, and possibly global, social trends; the fact that in the plane (although sparsely occupied) only 2 onlookers offered support to deescalate, or balance the situation; the level of virulence and incitement whipped up and in hand the amount of media interest garnered by such an account of an incident of such minor magnitude.
An absolutely objective account is impossible to realise, which is why I have decided to post my account of the incident; although it will be different to everybody else』s, and will probably be different to what I actually observed (as is the nature of human memory); I was a close up witness and feel the need to contribute my version of events to help give anybody who is interested in the event a better picture and to also allow them to think about the evidence and subjectivity of such accounts and what conclusions they themselves should be willing to make based on these.
Before take-off. The lady moved back a few rows, just as an announcement was made that for take-off people should stick to their allocated seats. She was told to move back by the man and after a brief exchange was sworn at in an aggressive but quite covert way; he moved close towards her threateningly. No airline staff were nearby to witness. The lady reacted fairly; apparent shock and anger. The man then essentially baited her to repeat what he had said (『oh really, what did I say then?』), whilst she was angered, and he allowed himself to appear composed, if not clearly amused. At this point the staff arrived, the lady was caught angrily swearing and urged to move away. This unfair interpretation by the authorities could have only increased the women』s distress and she tried to explain the situation but again in doing so ended up swearing quite loudly. There were young children around and this was the immediate situation that the airline crew had to deal with. At about the time the crew arrived to the scene the two passengers also stepped in and attempted to explain what had happened, in defence of the lady, aware of the misdirection by the man. The man then threatened one of the passengers, although this did not stop him from attempting to intervene, and as I understand he apologised to him (but not the lady) afterwards for his regretful behaviour.
=========================== 希望給我點贊的知友看看我的其他回答， 我曾經在其他回答下回答過，列舉幾個例子告訴你們如何應對歧視。 1.對於這種人，往往不要暴怒，生氣也不要先表現出來。如果是我面對這個人，我會回復「You eat with that mouth? Wise up! ROSBIFF!」(您用那張噴糞的嘴吃飯啊？聰明點紅牛肉（英國白人曬太陽後皮膚很紅很乾燥，彷彿被晒傷，法國人於是嘲笑他們是rosbiff）)！ 2.曾經有人羞辱我尺寸」小「（成見而已，我個人覺得我尺寸還真不小），我不會害羞，更不會沉默。我用法語回答「Sachant que les fraises fran?aises sont plus petites mais aussi plus chères et plus sucrées que les fraises espagnoles, de même, mon petit canon asiatique est capable de fonctionner avec plus longtemps et plus de dureté, voulez-vous essayer?(這句用潛台詞就是va te faire enculer!)」/"Known that the French strawberries are smaller but also more expensive and sweeter than the Spanish strawberries, in the same way, my petit asian canon could fuction more time and harder, would you like to have a try?"（應評論區要求，現在加上中文版本。「已知法國的小草莓雖小卻比西班牙大草莓更貴更甜。同理可證我的亞洲小鋼炮可以堅挺更長時間並且更硬。您想試一試嗎？」）或者說」C『est parce que ta mère/s?ur/copine m"a dit hier soir."(因為你媽/你姐、你女友昨晚這麼給我說的)。 3.打嘴仗或者動武都不是最明智的選擇，愛錄製小視頻的人們，拿起手機，看看那白人敢不敢在鏡頭前重複他說過的話，有了視頻就有了鐵的物證，要知道，空乘已經很偏袒對方了，乘客們也都在匆匆趕路，不一定會去替你做人證！
多倫多地區 experienced hire的機會，求介紹 
